Mismatch of Models
![](https://scripte.matthias-edler-golla.de/content/1-wise17/2-interaction/2-human-centered-design/19-mismatch-of-models/Flashing-Fog-Lights.jpg)
![](https://scripte.matthias-edler-golla.de/content/1-wise17/2-interaction/2-human-centered-design/19-mismatch-of-models/RedBeetle.jpg)
Flashing-Fog-Lights von calians.sevan, Red Beetle von Mishari Alreshaid
… if there is a mismatch between the person’s mental model and the product’s conceptual model, then the product or Web site will be hard to learn, hard to use, or not accepted.